1. Ownership of the www.cleverman.pt domain

The website www.cleverman.pt is an online store owned by the company CleverMan - Engenharia & Manutenção, Lda. with a share capital of € 1000, headquartered in Zona Industrial Norte - Beco das Barrosinhas, Lote 1, 3750-740 Águeda, Portugal, holder of NIPC: 513562257, hereinafter referred to as CleverMan.

2. Purpose and Scope

These Terms & Conditions apply to visitors to the www.cleverman.pt website as well as any commercial transactions carried out through the CleverMan online store available on it. Navigation on the website, as well as the purchase of any product at CleverMan, implies acceptance of the Terms & Conditions by the Customer. CleverMan reserves the right to change the Terms & Conditions without prior notice, with any changes posted on the website www.cleverman.pt

3. Information about content

The reproduction, transfer, distribution or storage of the contents of the www.cleverman.pt website, without prior written authorization granted by CleverMan, is prohibited for purposes other than strictly personal use. CleverMan reserves the right to modify, at any time, the information and commercial offer presented on: products, prices, promotions, commercial conditions and services. It is strictly forbidden to introduce links from this website, regardless of the intended purpose, without prior authorization from CleverMan. The use of the cleverman.pt domain for abusive purposes, and without prior authorization, is subject to appeal by the competent legal means by CleverMan. In the event of finding links on other sites that allow you to access www.cleverman.pt, we inform you that CleverMan has no responsibility neither for the source of the page nor for the contents registered therein. Every effort has been made to ensure that the information presented here is free from typographical errors and, whenever these occur, CleverMan will proceed with the respective correction as soon as possible. The photographs presented on the website are merely illustrative. As such, CleverMan recommends that the Customer consult the detailed description of the product in order to obtain complete information about its characteristics. CleverMan is not responsible, directly or indirectly, for any information, content, statements or expressions contained in the texts of the articles marketed on the website www.cleverman.pt. The authorship of the content of the Product descriptions is the responsibility of the editors, manufacturers and distributors of the articles in question. In the event that the information presented does not correspond to the actual characteristics of the product, the Customer has the right to terminate the purchase and sale contract under the applicable legal terms. Despite your best efforts, some Products may be priced incorrectly, which is why CleverMan checks prices each time orders are processed. If the price of the product is lower than the advertised price, CleverMan will refund the difference. If the price is higher, CleverMan will inform the Customer of such situation by email and await its decision to accept the new proposal or cancel the order within 15 days from the date on which it was communicated to the Customer. All contractual information is written in Portuguese, as well as article information, email communications and formalization of the sale.

4. Intellectual and Industrial Property

All texts, comments, works, illustrations, works and images reproduced or represented on the website www.cleverman.pt are duly protected by the respective copyright, for the whole world. Thus, and under the terms of the Code of Copyright and Related Rights, its use for private purposes will only be authorized, without prejudice to more restrictive provisions contained in the mentioned Code. Any reproduction or total or partial representation of the website www.cleverman.pt or all or part of the elements included in it is strictly prohibited, under penalty of recourse to the competent legal means against anyone acting in this way. Corporate names, brands, as well as any distinctive signs reproduced on the website www.cleverman.pt are protected under the terms of the legal provisions applicable to industrial property. Reproduction or representation of all or part of these distinctive signs is strictly prohibited and must be subject to prior written authorization from the respective owners. The Customer must comply with the general conditions of sale of these Products, CleverMan not being responsible for the improper use that is made of them.

5. Responsibilities

All products sold on the website www.cleverman.pt are in compliance with Portuguese legislation. CleverMan declines any responsibility in case of violation of the legislation of the country where the order is delivered. The Customer is responsible for checking with the local authorities the conditions for importing or using the Products he intends to order. CleverMan is not responsible for damages resulting from interference, interruptions, computer viruses, malfunctions or disconnections of the operating system that may temporarily prevent access, navigation or the provision of services to Users.

6. Customer and User Obligations

The Client and the User undertake to comply with and respect the Terms & Conditions, namely: To refrain from introducing, storing or disseminating defamatory, obscene, insulting, xenophobic and / or any other content that violates the general principles of law and public order through the website; Saving, and not disclosing, your password to enter the site in order to prevent third parties from accessing your account on the site www.cleverman.pt Not to use false identities; Providing personal data and the correct addresses so that CleverMan can properly process orders. It is thus expressly forbidden to its users to transmit messages or information that is insulting, misleading, defamatory, obscene or that violates, in any way, the right to privacy or the intellectual or industrial property of third parties, as well as the availability of any information that may be harmful to third parties or the website owner. CleverMan reserves the right to delete the user's account that materializes any of these situations. The Customer is responsible for the accuracy of the data communicated to CleverMan and undertakes to immediately insert any changes to their CleverMan Registration Account on the website www.cleverman.pt. CleverMan declines any responsibility for any delay or impossibility of processing the order, namely in the act of delivery, due to error or insufficiency of the data communicated by the Customer.

7. Cookie Policy

This Cookie Policy is an integral part of the Privacy Policy of https://www.cleverman.pt (hereinafter referred to as" Website "). Accessing and browsing the site, or using its services, implies acceptance of the Terms & Conditions contained in the Privacy Policy. To facilitate access and provide a better browsing experience through the website, CleverMan informs that it uses Cookies or other files with similar functionality (described below). Due to the way Internet communication standards work, access to websites may involve the use of cookies. In any case, we inform you that CleverMan is responsible for Cookies and for the treatment of data obtained through these and third parties, deciding on the purpose, content and use of the treatment of the information collected. What is a Cookie? Cookies are files that contain small amounts of information that are downloaded to the user's device when visiting a web page. The main objective is to recognize the user whenever he accesses the website, also allowing to improve the quality and offer a better use of the site. Briefly: they aim to simplify your navigation at www.cleverman.pt. Cookies are essential for the functioning of the Internet; these do not damage the user's equipment / device and, if they are activated in your browser configuration, they help to identify and resolve possible errors in the operation of the website. Use of Cookies by CleverMan When accessing the site, the user expressly accepts the use of this type of Cookies on their devices. If you disable Cookies, your navigation on the website may not be optimized and some of the features available on the website may not work correctly. Types of cookies: Various types of cookies are used on our website, they serve different purposes. Some are necessary to ensure the usability of our website. Strictly necessary cookies: These allow the user to access the main features of our website (for example: the use of the shopping cart or access to your account). Without these cookies, our website cannot function normally. These cookies are created by CleverMan and only concern the functioning of our website. Analysis cookies: They allow you to learn about the use and performance of our website and to improve its functioning (for example: the pages most frequently viewed, user searches on the CleverMan website ...). Functional Cookies: These are cookies that allow us to personalize the user experience on our website (for example: to remind the user of the last products consulted or to memorize the items in the cart before continuing their purchases.). They also allow you to view our personalized advice and promotional offers according to your browsing (for example, if you are coming from partner sites). They can also serve to show selected features (for example: my favorite store, my personalized recommendations ...). Advertising cookies: These are the cookies used to display advertisements or send information tailored to the user's interests on our website, or outside it, while browsing the Internet. They are used to limit the number of times an ad is viewed and help to measure the effectiveness of an advertising campaign. Social Cookies: These social cookies are intended to allow users to share pages and content through third party social networks. They also allow you to segment the advertising offer on social networks. Our website also uses plug-ins or social buttons: Social plug-ins make it possible to facilitate the sharing of pages and content from the www.cleverman.pt website on the various social platforms. For example, they allow the user to like ("like") and share information about our site with their friends on social networks. To this end, plug-ins use cookies to track users' browsing, whether they are users of those platforms or not, and to check whether or not they are connected to the social network while browsing. These cookies also allow you to target advertising offers on these platforms. For more information on the use of personal data, in relation to social networks, simply consult the privacy policies of the social networks of third parties in question. Cookies and machine identifiers for transaction protection: During an order, CleverMan or its service providers acting on their behalf, may create cookies or collect information about the user's device, including information (technical attributes) necessary for the recognition of the equipment (computer, tablet or smartphone) for the purpose of protecting transactions (preventing fraud risks). User configuration to avoid cookies: In accordance with current legislation, we provide information that allows the user to configure his browser to manage and maintain his privacy and security in relation to Cookies. Therefore, we provide information and links to the official support sites of the main browsers so that the user can decide whether or not to accept the use of Cookies. Cookie settings can be changed in your browser preferences, following the instructions in the links:

For more information about cookies, including to know which cookies have been installed and how they can be managed and deleted, the user can access www.allaboutcookies.org. If you do not want your website visits to be detected by Google Analytics, you should go to http://tools.google.com/dlpage/gaoptout . It should be understood that the user accepts the use of cookies if he continues to browse this page without first deactivating it.

8 Ordering Online

To make purchases through the website www.cleverman.pt it is necessary to register as a Customer by filling in the form available online. Once registered, simply insert all items you wish to purchase into the virtual shopping cart . You must follow all steps of the purchase so that it is successfully completed. CleverMan informs that the prices charged at www.cleverman.pt are exclusive to the CleverMan Online store and that they may vary from the prices in the physical store CleverMan. All promotional campaigns have a limited and exclusive stock for online marketing. The validation of the purchase order implies that the customer has tone ado knowledge and acceptable and , explicitly, the Terms & Conditions , available for consultation on www.cleverman.pt site. The data recorded by CleverMan are evidence of the set of transactions carried out between CleverMan and the Customer. It is the responsibility of CleverMan to file the electronic document in which the contract is formalized and keep it accessible. As soon as you finish your purchase, you will receive an automatic email confirming the transaction. If the data is not correct may ask immediately to amend or , even, the cancellation of the purchase made. When purchasing products sold at www.cleverman.pt, CleverMan accepts the following payment methods: PayPal

9. Product Availability

The cleverman.pt Products catalog is independent of physical stores, both in terms of price and quantities in stock. All promotional campaigns have limited and exclusive stock for online marketing. CleverMan only processes an order placed by a Customer after confirmation of the respective payment, so CleverMan cannot guarantee the availability of the items until the beginning of said processing. In the product sheet , the Customer finds the estimated date for dispatch: 24h; 2 to 4 days or 1 to 2 weeks. In addition to the estimated shipping time, the shipping time depends on the chosen carrier, as well as the destination of the order. CleverMan only dispatches on weekdays. In this way, neither weekends nor holidays are counted for the estimated delivery of orders. In any case, the estimated delivery dates are indicative only. If any product ordered is unavailable, and after contacting the supplier inquiring about the possibility of replacing the missing item, CleverMan will contact the customer if the delivery time or the price of the item changes and the order will only continue after consent given by the customer. In case of absolute unavailability of stock of the ordered product, CleverMan may propose to the Customer the supply of a product of equivalent quality and price, if any, and in this case, the order will only continue after the consent given by the customer. In case of absolute unavailability of stock of the ordered product, and if it is not possible to propose to the Customer any product of equivalent quality and price or if he has not given his consent to change the order initially made, CleverMan will proceed to refund the amounts paid by Customer, within a maximum period of 15 (fifteen) business days after notification of the cancellation. Any delay in the shipment of items, given the estimated dates presented, does not entitle the Customer to any compensation.

10. Shipping Costs

Shipping costs to Mainland Portugal and Islands (Madeira and Azores) are automatically calculated at the time of checkout. The calculation of shipping costs is based on the weight and volume of each item. If at the time of finalizing the purchase it is not possible to present the shipping costs the customer will be contacted later and will be informed of the corresponding values. The withdrawal at our physical store is free. Not to mentioned destinations or high volume orders , please , contact us.

11. Cancellations, Exchanges and Returns

The following Terms & Conditions are only applicable to purchases made at www.cleverman.pt

Right of Free Resolution :
Having purchased an article at cleverman.pt, you have 14 days to proceed with its return, upon receipt of the order, under the right of free resolution, provided for in Decree-Law No. 24/2014, of 14 February. You can do so, provided the following conditions are met:

  • Presentation of the product purchase invoice.
  • The product delivered in the same condition in which it was sold - without risk, without external damage or signs of use and in perfect working condition, packed in its original packaging and accompanied by the user manual and all its accessories.

To do this, the Customer can go to the CleverMan store, or contact Customer Support through the telephone number 234 740 636 or via email web@cleverman.pt, which will provide him with all information about the exchange process . The Customer should not, under any circumstances, send the articles to CleverMan without having made a previous contact, as they will not be received.

The contracts for:

are excluded from the Right of Free Resolution within the 14 days indicated.

  • Supply of goods made according to the Client's specifications or clearly customized;
  • Supply of goods that, by nature, cannot be resent or are liable to deteriorate or quickly fall out of date;
  • Supply of sealed goods that cannot be returned, for reasons of health protection or hygiene when opened after delivery;
  • Supply of goods that, after delivery and by nature, are inseparably mixed with other products;

In order to exercise its right of free resolution, the Client must communicate, at the CleverMan store or at the CleverMan Customer Service via email web@cleverman.pt, his decision to terminate this contract by means of a declaration unambiguous. In the event of exercising the right of free withdrawal, the Client will fully bear the costs of returning the goods.

Return Process:
The Customer must return the goods without undue delay and at the latest 14 (fourteen) ) days from the day on which it informed CleverMan of the free termination of the contract, considering that the same is respected if the Customer returns the goods before the expiration of this 14 (fourteen) day period. After contacting CleverMan Customer Support through the phone number 234 640 636 or via email web@cleverman.pt and given the return instructions, you can send us the item properly packed, with original packaging to the following address :

CleverMan – Engenharia & Manutenção, Lda
Zona Industrial Norte – Beco das Barrosinhas
3750-740 Águeda – Portugal

All items will be checked upon arrival at our premises, and only those who respect the return conditions will be accepted for exchange or return. The telephone support services contracted by customers are not eligible for reimbursement of the amounts paid.

In case of return, if the Customer chooses to refund the amount, CleverMan informs that:

The refund is made using the same payment method. In the case of payment by Multibanco, CleverMan asks the Client to provide him with a NIB so that the return can take place more quickly. In the event of having received damaged items or with technical problems, CleverMan will schedule the collection of the items at the location you indicate, in the same shipping area as the original order, without any charges to the Customer. CleverMan reserves the right not to accept items that do not fulfill the return conditions. The refund will only be made after checking the product status.

In case of termination of the contract, payments made, including delivery costs, will be refunded to the Client (with the exception of additional costs resulting from the eventual choice of a shipping method other than less expensive modality of normal shipping offered by CleverMan), without undue delay and, in any case, no later than 14 (fourteen) days from the date on which CleverMan is informed of the Client's decision to terminate this contract . In order to speed up the refund process, in the case of amounts paid by Credit Card, Multibanco Card or by transfer, the refund will be made to the same payment method. If the customer wants another form of reimbursement, he must, for that purpose, contact CleverMan Customer Support, within a maximum period of 7 (seven) days from the date when CleverMan was informed of his decision to terminate the contract. CleverMan now informs you that it will be able to withhold the refund until you have received the returned goods, or until the customer provides proof of the shipment of the goods, whichever comes first. Cancellation of orders: The Customer may cancel his order at any time until delivery, with the right to a refund of the amount paid. Failure to pay the order within 5 days following the date on which it was definitively placed implies automatic cancellation of the same. Under the terms of Decree-Law no. 7/2004 of 7 January (with the changes conferred by Decree-Law no. 62/2009, of 10 March and Law no. 46/2012, of 29 August), regarding electronic commerce, CleverMan reserves the right to unilaterally cancel the order whenever there is a programming error, malfunction of CleverMan computers as well as when the contractual proposal arrives deformed at its destination and the error concerns an essential element of the contract.

12. Assurance of Goods and After Sales Assistance

Under the terms of Decree-Law No. 67/2003, of 8 April, with changes introduced by Decree-Law No. 84/2008, of 21 May, all equipment sold at www.cleverman.pt is covered by a guarantee of conformity of the goods corresponding to a period of 2 (two) years if they are for private use. For professional use, this matter is regulated by the Civil Code, and the warranty period , if there is no agreement to the contrary , will be 6 (six) months, according to n . 2 of article 921 o of the Civil Code. If the purchased product is defective or defective, the Customer must report the situation to CleverMan Customer Support, informing his order number and the description of the malfunction. The costs of returning or collecting items within the warranty period will be borne by CleverMan . Upon receipt of the item at the CleverMan premises, a technical check will be carried out with the brand representative or its official repairer and, in case of any lack of conformity, the item will be replaced. In this case, CleverMan will replace the item and send it again to the Customer's address without any additional cost. If the technical check detects signs of misuse, and / or any problem that may have caused the item to malfunction, the Customer will be contacted to indicate whether he wants the equipment to be repaired. In this case, the article will be sent to the Technical Assistance of the brand in question . In the case of goods outside the warranty period, the Customer may still want the item to be repaired, so he can inform and send the defective or damaged items to CleverMan Customer Support. The articles will be analyzed by the After-Sales Service CleverMan, in line with the technical assistance of the brand, which will issue a technical opinion and respective repair budget. The repair will only start after the Client expressly accepts the quote.

13. Applicable Legislation

All purchases made on the website www.cleverman.pt are subject to Portuguese law. Any conflict or divergence in the interpretation of the Terms & Conditions will be submitted to the competent Portuguese Court. If the Client is outside of mainland Portugal, CleverMan now informs that any judicial process must be referred to the Portuguese Courts. In the event of a dispute, the consumer may resort to the Arbitration Center applicable to the municipality of the company's headquarters. The Terms & Conditions were updated in january 2020.

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